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Navigating both a global pandemic and the upheaval related to issues of racial and social justice has put businesses deep into uncharted territory. As corporations attempt to address these complicated subjects, they must keep in mind that as companies they are reflections of a broader society, and must manage both their internal cultures and the […]
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The Black Lives Matter protests are the most recent example of a public asking for systematic change. This may have inspired a reckoning to pause and reflect on how your organization’s culture and actions can improve. Inevitably, brands will find something to say, offering support or sympathy, and promises and progress. But customers are becoming […]
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Customarily when we think about cities we imagine concrete structures and pavement, hard spaces, crowds and congestion. But when we experience a city, something else happens — a city becomes imbued not only with its physical characteristics, but with humanity. This especially happens when we experience a city that is made up of “places.” We […]
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After a period of gloom that few could have predicted, and more Zoom than most of us could have imagined, the world is reopening with some semblance of normalcy – and a significant sense of abnormalcy. The shock of restricting commerce and shutting down entire sectors of the economy means organizations everywhere need to refocus […]
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Transitioning previously face-to-face events to a virtual format is a tricky proposition. What works well in person may not pan out as planned online, with low audience engagement, missed networking opportunities and frustration on the part of organizers and audience all negatively impacting virtual events. We believe there are several concrete steps organizers can take […]
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Building Modern Atlanta in the Aftermath It’s absolutely vital right now that organizations plan for the post-Covid world, communicating with their networks and anticipating client needs in order to be the version of themselves the moment demands. The city of Atlanta faced a crisis recovery after the civil war, and beyond imagining the city it […]
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Engaging in Troubling Times “We’re in this together.” It’s just what you say in times like this when it’s easy to feel stranded and out to sea. There’s nothing like a shared experience, especially a shared hardship, to build customer loyalty – as long as your customers truly feel like you’re sharing. In 1981, Whole […]
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Adapting as Reality Changes Its Spots The “New Normal” is a phrase with which we’ve become all too familiar, with everyone guessing what post-Covid consumer behavior will look like and tailoring their responses accordingly. In 1973 oil prices spiked and gas shortages had drivers stopped in their tracks, leaving the global auto industry guessing about […]
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Refining Your Purpose to Find a Way Forward Forward can be a relative direction. In business we always want to be moving forward, but unlike North or West, each business has to define forward for itself. Apple Computer thought its forward lay in the launch of a new product. Based on an innovative touchscreen technology, […]
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Planning for the New Normal The public debate about reopening — whether businesses or beaches — shows no signs of a quick resolution and decision makers are finding that they will have to decide the right way to rebuild. This was a problem the city of Chicago faced in 1871 when a cow on the […]
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