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All ethics, compliance and risk management professionals deal with delivering news that recipients don’t want to hear. In cases of clear violations, there’s often no way to soften the blow or equivocate what went awry. But not always. Too many writers with enforcement authority think they need to stick to the facts and only the […]
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Over the past two decades popular opinion has shifted about the importance of an organization’s purpose — a raison d’etre that goes beyond financial metrics to encompass benefits from improving company culture for employees to saving the environment from climate change. This purpose is intended to serve as a guiding light for the organization, showing […]
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Despite their acclaim and notoriety, Chief Revenue Officers (CROs) are only a recent addition to the C-Suite. Charged with aligning and leading a cohesive revenue team that consists of Marketing, Sales and Customer Success members, the CRO remit is to unify silo-ed departments, create frictionless revenue generation and drive a more positive customer experience. The […]
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The clothing brand Everlane is well known for its minimalistic approach to fashion but mainly its promise of producing ethically sourced, manufactured and priced apparel. The practice, dubbed “radical transparency,” was trademarked by the brand in 2017, now including the brand’s ethical labor practices and sustainability efforts. The Everlane site breaks down the cost to […]
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From 2012 to 2018, millions of viewers faithfully tuned to the ABC series Scandal. Centered around the tumultuous life of Olivia Pope, (Kerry Washington) as she managed Capitol Hill crises and her personal life, the show kept viewers on the edge of their seats and wanting more week after week. “Olivia Pope is smart, runs […]
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Among the many shocks and adjustments of Covid has been the near-total virtualization of the office workplace and the subsequent shift to full-time working from home (WFH). At first, the initial transition focused more on mechanics — how does Zoom work, where’s the best location to set up a desk, how to minimize distractions and […]
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The recent Black Lives Matter movement has reignited conversation about historic statues and other symbols across the United States. The passion sparked when discussing statues of leaders who perpetuated racism and colonialism demonstrate how significant and powerful symbols can be. They represent the stories we decide to tell and become an extension of the community. […]
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Navigating both a global pandemic and the upheaval related to issues of racial and social justice has put businesses deep into uncharted territory. As corporations attempt to address these complicated subjects, they must keep in mind that as companies they are reflections of a broader society, and must manage both their internal cultures and the […]
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The Black Lives Matter protests are the most recent example of a public asking for systematic change. This may have inspired a reckoning to pause and reflect on how your organization’s culture and actions can improve. Inevitably, brands will find something to say, offering support or sympathy, and promises and progress. But customers are becoming […]
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Customarily when we think about cities we imagine concrete structures and pavement, hard spaces, crowds and congestion. But when we experience a city, something else happens — a city becomes imbued not only with its physical characteristics, but with humanity. This especially happens when we experience a city that is made up of “places.” We […]
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