Organizational Development

The Southwest Airlines Meltdown: When a Strong Brand is Humbled by Weak Systems

An unfortunate number of Americans will remember the Great Travel Debacle of the 2022 Christmas travel season. A once-in-a-century storm swept the nation coast-to-coast causing untold misery for thousands of travelers and effectively canceled the holidays for many. While most airlines were able to manage their delays and cancellations despite the disruptions and return to […]

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Navigating In-Office and In-Home Workplace Environments to Foster Collaboration and Contentment

The research is clear—employees are more productive and happier in workplace environments that have been intentionally designed to motivate them around a common purpose. From the days of the cubicle to the era of the open plan office, employers have endeavored to develop working environments that help workers engage more productively and find increased fulfillment […]

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Quiet Quitting, Silent Firing and a Whole Lot of Workplace Dissatisfaction

Anyone attuned to trends in the workplace lately have noticed a proliferation of novel, often-alliterative or assonate terms to describe shifts in how employees and employers relate to each other and the work places around them. These phenomena, ranging from “quiet quitting” to “the great resignation” to “quiet firing” or “managing out” may not be […]

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Lessons in Leadership Driving Company Culture

As the post-Covid return to work builds momentum, leaders are faced with a myriad of workplace challenges both familiar and new, including managing supply chain shortages, talent turnover, recruitment and maintaining consistent communication through sometimes fully remote workplaces. Aligning multiple teams and people around a unified corporate culture is always difficult work, and conflicting leadership […]

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Mastering the Art and Science of Two-Way Communication

Despite Fed tightening and talk of growing economic headwinds, unemployment and the supply of available skilled workers remains at historic lows. There’s one topic on every employer’s mind: finding the best way to recruit workers, and making sure they stick around. It’s easy to focus on flashy external perks like highly designed work spaces or flexible […]

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American Symbolism: The Importance of July 4th

This July 4th, represents the best of American symbolism. Many will gather to celebrate the founding of our country with symbolic tokens of our shared identity. We’ll eat hot dogs, watch fireworks and dress in red, white and blue. For most of us, these celebrations seem like lighthearted summertime fun, but in reality this ritual […]

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The Chief Revenue Officer

Despite their acclaim and notoriety, Chief Revenue Officers (CROs) are only a recent addition to the C-Suite. Charged with aligning and leading a cohesive revenue team that consists of Marketing, Sales and Customer Success members, the CRO remit is to unify silo-ed departments, create frictionless revenue generation and drive a more positive customer experience. The […]

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Ready for Liftoff

Staying Prepared When You’re Stuck on the Ground Uncertain times are the reason we work so hard to define ourselves – a clear, simple purpose is a deceptively difficult thing to distill but it provides something solid to hold on to when everything else is shaking. When one of Apollo 13’s oxygen tanks exploded, Ken […]

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