Transitioning previously face-to-face events to a virtual format is a tricky proposition. What works well in person may not pan out as planned online, with low audience engagement, missed networking opportunities and frustration on the part of organizers and audience all negatively impacting virtual events. We believe there are several concrete steps organizers can take […]
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Building Modern Atlanta in the Aftermath It’s absolutely vital right now that organizations plan for the post-Covid world, communicating with their networks and anticipating client needs in order to be the version of themselves the moment demands. The city of Atlanta faced a crisis recovery after the civil war, and beyond imagining the city it […]
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Engaging in Troubling Times “We’re in this together.” It’s just what you say in times like this when it’s easy to feel stranded and out to sea. There’s nothing like a shared experience, especially a shared hardship, to build customer loyalty – as long as your customers truly feel like you’re sharing. In 1981, Whole […]
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Adapting as Reality Changes Its Spots The “New Normal” is a phrase with which we’ve become all too familiar, with everyone guessing what post-Covid consumer behavior will look like and tailoring their responses accordingly. In 1973 oil prices spiked and gas shortages had drivers stopped in their tracks, leaving the global auto industry guessing about […]
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Refining Your Purpose to Find a Way Forward Forward can be a relative direction. In business we always want to be moving forward, but unlike North or West, each business has to define forward for itself. Apple Computer thought its forward lay in the launch of a new product. Based on an innovative touchscreen technology, […]
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Planning for the New Normal The public debate about reopening — whether businesses or beaches — shows no signs of a quick resolution and decision makers are finding that they will have to decide the right way to rebuild. This was a problem the city of Chicago faced in 1871 when a cow on the […]
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Staying Prepared When You’re Stuck on the Ground Uncertain times are the reason we work so hard to define ourselves – a clear, simple purpose is a deceptively difficult thing to distill but it provides something solid to hold on to when everything else is shaking. When one of Apollo 13’s oxygen tanks exploded, Ken […]
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How to Say What You Mean and Mean What You Say When You Write – And Maybe Move Some Hearts and Minds The Iceberg Ernest Hemingway’s short story Hills Like White Elephants begins: “The hills across the valley of the Ebro were long and white. On this side there was no shade and no trees […]
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M&A decisions are based on multiple factors, principally expected financial benefit, operational synergies, the acquisition of a new user or client base, etc. However, companies must take into account the impact on brand, since the outward face of the post-M&A integration can have serious repercussions for both external market perception and internal organizational culture, not […]
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Successful brands combine both tangible and intangible qualities to evoke deep associations that engender loyalty among consumers. Among the most important intangible qualities are the people behind the brands and organizations we love most. These creators and keepers of the culture align the organization around the values and behaviors that form the outward brand personification […]
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