Reimagining Global Call Center Service
Setting the Standard for First “Call Resolution”
Continuum Global Solutions provides a seamless extension of customer service and care support functions to leading consumer-facing businesses around the world. Through multiple call center sites hosting more than 15,000 employees, Continuum combines operational prowess with “boots on the ground” cultural acclimation. The Continuum workforce brings a nuanced understanding of local and regional customer service expectations to handle controversy and conflict with uncommon empathy and empowers reps to deploy creative solutions to reach resolution quickly.
With paramount importance placed on high rates of “first call resolution,” Continuum workers not only resolve functional customer service and support issues, they forge connections with callers to resolve their issues to their complete satisfaction.
Continuum Global Solutions was created following a carve-out acquisition by Los Angeles-based Skyview Capital. BrandCulture created an inspired new visual identity and environmental graphics system to launch this global enterprise under its new ownership.